11 Questions to ask your Solar company
This guide will assist you in making the right decision in selecting a solar company to install your solar system. Click on the questions to see the answers.
It will be very difficult to make a warranty claim against a manufacturer if they have no presence in Australia.
Save Energy only uses panels from manufacturers who have a significant presence in Australia. Click here to see how they weigh up.
Be aware of “self branded” panels. You have no way of doing any research on the manufacturer, their process, or quality control. This is often a way of dressing up inferior products. Choose panels from large well known manufacturers where there is an abundance of information (& scrutiny) available. E.g., Sunpower, Solarworld and Fronius
Save Energy only uses panels from large international manufacturers.
Yes, find out more about our panels here.
Be very sceptical about providers where there is little or no information about their company & products.
Save Energy only use products from large international manufacturers.
The mounting system is a critical component of a solar system that is often overlooked when choosing a system – it should secure the panels for the life of the system. Inferior mounting systems can pose a serious safety issue as time progresses.
Save Energy only uses top of the range mounting components which are corrosion resistant aluminium and are backed by a minimum 10 year warranty.
This is very important but an area where many solar companies will cut corners by using 2.5mm cable or a 4mm AC cable (not DC cable). This can be a safety issue and greatly affect performance of the system.
Save Energy uses DC manufacturer labeled cable from the array to the inverter location. 4mm earth cable from array to the main earth neutral link.
Be aware of “back yard operators” who work from home and only use a PO Box address. Also be aware of companies who conduct telephone / web based sales without a presence in Australia. Will these companies be around for servicing or warranty issues in the long term?
Save Energy has offices in Dunsborough which customers are welcome to visit.
We also have accredited installers with offices in Espearnce, Kununurra and Port Hedland.
Buying a solar system is a significant investment and shouldn’t be rushed. Be sceptical of any company offering “today only” deals. Quality systems from reputable companies will be available tomorrow. Be equally sceptical of a company that won’t visit your home prior to sale. Ask yourself how they will resolve any issues after you’ve installed a system.
Save Energy pride ourselves on our consultative approach. We’ll visit your home or business to help you get the best system for you in a time frame that suits you.
Many companies have started selling solar systems over the phone and internet with no local support where anything could go wrong. They will often just subcontract your job to any electrician willing to do the job for the cheapest price who has no stake in the outcome of the job.
Save Energy has offices in WA which customers are welcome to visit. We have a
dedicated operations team who handle warranty issues and after sales service.
Be sceptical about nice rounded production estimates like “the system will produce 8 units a day”.
Save Energy uses industry recognised modelling tools using local meteorological data to provide production estimates so you can make an informed decision.
Purchasing a solar panel system is a significant financial investment which will only pay off if the system produces as it should. Ask how the solar company resolves any after sales service issues and in what time frame.
Save Energy has a dedicated after sales team and a 21-day issue resolution policy.
All of Save Energy’s solar consultants are highly trained in recommending the best system to suit your needs. We don’t just sell standard systems but will tailor a solution for you.